How KBsolves Works

KBsolves sets up your AI receptionist in three steps: you tell us about your calls, we build and configure your AI, and you test it before going live. The entire process takes 1-3 days, requires no technical knowledge, and results in a fully custom AI receptionist that answers your phone 24/7 — handling questions, capturing leads, and booking appointments automatically.

Step 1: Tell Us About Your Calls

Everything starts with a 15-minute conversation. We ask you straightforward questions about how your business handles phone calls today:

• What services do you offer? We need to know your core services, pricing ranges, and service area so the AI can answer customer questions accurately.
• What questions do callers typically ask? Business hours, pricing, availability, insurance, service area — we build the AI's knowledge base from your real call patterns.
• How do you want appointments handled? Book directly into your calendar? Take a message and call back? Route to a specific team member? We configure the AI to match your preferred workflow.
• Do you have emergency call protocols? For businesses like plumbers and locksmiths, emergency calls need immediate dispatch. We set up routing rules to alert the right person instantly.
• What are your business hours? The AI handles calls differently during business hours vs after hours if you prefer — or it can handle all calls the same way, 24/7.

You do not need to prepare a document, fill out a lengthy form, or provide anything in advance. The conversation is enough. We ask the questions, take notes, and follow up if we need clarification on anything.

What you need to provide access to: your calendar system (Google Calendar, Outlook, or your scheduling platform) so the AI can check availability and book appointments in real time.

Step 2: We Build Your AI Receptionist

This is where the KBsolves team does the work. Based on your conversation, we configure every aspect of your AI receptionist:

Greeting and voice. We craft a natural greeting using your business name and set the AI's tone to match your brand — professional, friendly, warm, or whatever fits. The voice sounds natural and conversational, not robotic.

Knowledge base. We program the AI with answers to every question your customers commonly ask: services, pricing, hours, location, insurance, service area, and more. The AI is trained specifically on your business — not a generic template. If a caller asks "do you do tankless water heater installation?" the AI gives your specific answer, not a generic one.

Appointment booking. We connect the AI to your calendar and configure appointment types, durations, and availability rules. The AI knows that a dental cleaning is 60 minutes and a consultation is 30 minutes. It only offers slots that are actually open. Bookings appear in your calendar instantly.

Call routing and emergency protocols. We set up rules for how different types of calls are handled. Routine questions get answered by the AI. Appointment requests get booked. Emergency calls get dispatched to the on-call team member immediately via text and phone call. You define what counts as an emergency and who gets alerted.

Call summaries. After every call, the AI sends you a summary — caller name, phone number, reason for calling, what the AI said, and any action taken (appointment booked, message taken, emergency dispatched). Summaries arrive via text message, email, or both. You choose.

This entire configuration is done by our team. You do not log into any dashboard, drag any widgets, or write any scripts. We handle all of it. That is what the one-time $799 setup fee covers — professional configuration by people who do this every day.

Step 3: Test and Go Live

Before your AI goes live, you test it yourself. We give you a test phone number to call. You play the role of a customer and run through common scenarios:

• Call and ask about your services and pricing
• Call and try to book an appointment
• Call with an emergency scenario
• Call after hours
• Ask a question the AI might not know

Most clients request 2-3 rounds of adjustments during testing. "Make the greeting shorter." "Add information about our weekend hours." "Route rekey requests as non-emergency." We make every adjustment within 24 hours, usually faster.

Once you are satisfied with how the AI handles calls, we activate it on your existing business phone number. Calls start being answered by the AI immediately. There is no downtime, no number change, and no disruption to your current operations.

What Happens After Go-Live?

Your AI receptionist is live, but we do not disappear. Here is what ongoing support looks like:

• Monitoring. We review call performance and identify opportunities to improve the AI's responses.
• Updates. When your services change, hours shift, or you want to adjust call handling, we update the AI for you. Changes are typically live within 24 hours.
• Support. If something is not working right or you have questions, you reach us directly. No ticket queues or chatbot support portals.

The monthly fee of $300 covers everything — the AI answering your calls 24/7, unlimited calls, call summaries, calendar integration, and ongoing support and updates. There are no per-minute charges, no per-call fees, and no surprise bills. See full pricing details.

Timeline Summary

Phase	What Happens	Your Time	Calendar Days
Step 1	Initial call about your business	15 minutes	Day 1
Step 2	KBsolves builds your AI	None	Day 1-2
Step 3	You test and provide feedback	15-30 minutes	Day 2-3
Go Live	AI activated on your phone	None	Day 2-3

Total time investment from you: approximately 30-45 minutes. Everything else is handled by the KBsolves team. Read our complete AI receptionist guide to understand the technology behind the service.

Frequently Asked Questions

How long does it take to set up an AI receptionist with KBsolves?

Most setups are complete within 1-3 business days. Simple configurations can be live in 24 hours. More complex setups with multiple services, emergency routing, and calendar integrations take 2-3 days.

What information do I need to provide during setup?

Your business name, services offered, pricing ranges, business hours, how you want calls handled, and access to your calendar system. A 15-minute conversation covers everything we need.

Do I need any technical knowledge to set up KBsolves?

No. KBsolves is a done-for-you service. You do not configure any software, write any scripts, or learn any tools. Our team handles all technical setup and ongoing management.

Can I make changes after the AI is live?

Yes. Contact us and we update the AI for you. Changes are typically implemented within 24 hours.

Does the AI work with my existing phone number?

Yes. The AI integrates with your current phone number. No need to change your number or provider.